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Complaints

If you have a concern or complaint about any aspect of your experience with Kingham Primary School you should arrange to discuss the matter with the relevant member of staff as soon as possible. This will generally be the class teacher. An appointment can be made to discuss any issues that you wish to raise. This also applies to any concerns about the provision of support for children with special educational needs. This informal approach is almost always the quickest and most effective way of addressing your concerns. It is also helpful to identify what actions might resolve an issue.

Formal complaints

If you feel that your concern has not been resolved, then you may speak with or write to the headteacher to make a formal complaint. An appointment with the headteacher can be made through the school office. The headteacher is responsible for the management of the school and its staff and will consider how best to address your complaint.

If you are not satisfied with the response of the headteacher you should write stating your complaint to the Chair of Governors or the Clerk of the Governing Body at the school address. The governors are responsible for overseeing the management of the school  and for ensuring that appropriate processes are in operation. The Chair of Governors will endeavour to seek a satisfactory resolution of the issue, either through mediation or if necessary a formal complaints panel hearing.

Further information about how formal complaints will be handled and the complaints panel process is provided in the school Complaints policy.

Taking a complaint further

The local authority does not investigate school matters on behalf of complainants and it will not review how the school has dealt with your complaint.

However, if you feel that the school has acted unreasonably or not followed the correct procedures, you can write to the Secretary of State for Education.

www.education.gov.uk/help/contactus/dfe